Refund policy

Trials

The 14-day Business trial is free and needs no card, so there is nothing to refund: try what you need before you pay.

Monthly plans

Cancel at any time in the team's Settings, Billing: the plan keeps working until the end of the month paid for, and does not renew. A month already started is not refunded.

Yearly plans

Ask within 14 days of the first payment of a yearly subscription and we refund it in full. After that, cancelling stops the renewal and the plan keeps working until the end of the year paid for; the rest of the year is not refunded.

Seats and plan changes

Adding seats or moving to a higher plan charges the difference for the rest of the period. Removing seats or moving to a lower plan credits the difference toward later payments, rather than paying it back.

When we always refund

• A charge made by mistake, such as a second one for the same period.
• A period in which the service was down most of the time because of us.
• A new price that we did not announce as the terms of service require.

Your rights as a consumer

If you buy as a consumer, the law where you live may give you more, such as a right to withdraw from the purchase; Lemon Squeezy's buyer terms say how it applies, and nothing here takes it away.

How to ask

Write to support@tokaware.com from the billing email, with the organization's name and the order number on Lemon Squeezy's receipt. Refunds go back to the original payment method, usually within 5 to 10 business days of being approved.