Terms of service

The service

Tokaware shows the usage limits of the Claude and ChatGPT accounts you connect and, for organizations, how their people use Claude Code and Codex and what that costs. Some of it works without an account; teams, synced accounts and paid plans need one.

The service reads from Anthropic and OpenAI with the sign-ins you give it. We are not affiliated with either, and a change on their side can stop a feature from working until we adapt to it.

Your account

• You must be at least 16 years old, and give an email address that is yours.
• Keep your password to yourself. You are responsible for what happens under your account until you tell us it was misused.
• An account is for one person. Organizations add people through invites, each with an account of their own.

Organizations, roles and seats

• Whoever creates an organization is its owner. Owners and admins invite and remove people and choose their roles; billing people manage the subscription.
• Owners, admins and members each take a seat; the billing and viewer roles take none. An organization has as many people who take a seat as its plan allows.
• An organization uses the service to see how its people use AI coding tools. It is responsible for telling them, and for having the right, under the law that applies to it (employment and privacy law included), to collect what it collects through the service. The data processing addendum applies to what we process for it.

Remote sessions and commands

The service can start Claude Code and Codex sessions, and run commands, on a computer whose owner allowed it, at the level they chose. What runs there runs with that computer's permissions and accounts. Whoever starts a session is responsible for it, and the computer's owner for what they allow; we do not check or guarantee what a session does.

Acceptable use

You will not:

• break the law with the service, or use it to monitor people without the notice and consent the law requires;
• try to get into accounts, computers or data that are not yours, or test the service's security other than as the security page asks;
• overload or disrupt the service, get around its limits, or reach it by automated means other than its documented API;
• copy, resell or rebuild the service, or take its code apart except where the law allows it despite this term;
• upload anything harmful, such as malware.

Suspension

We may suspend access that breaks these terms or puts the service or other people at risk, and say why unless the law or safety prevents it.

Paid plans

• Prices are on the pricing page, per seat, for a month or a year; a year costs ten months. Lemon Squeezy sells the subscription as merchant of record: it takes the payment and adds the sales tax or VAT that applies, and its buyer terms apply to the purchase as well.
• Subscriptions renew at the end of each period until cancelled. Adding seats or moving to a higher plan charges the difference for the rest of the period right away; removing seats or moving to a lower plan credits it toward later payments.
• A new organization gets 14 days of Business without a card. When the trial ends without a subscription, the organization moves to Free: nobody is removed, and paid features lock.
• If a payment fails, everything keeps working for 7 days. After that, paid features become read-only until the payment goes through.
• Cancelling keeps the plan until the end of the period paid for, then moves the organization to Free.
• We may change prices. A new price applies from the first renewal at least 30 days after we tell the organization's owners and billing people.
• Refunds follow the refund policy.

Your data

• What you and your organization put into the service, and what your computers and accounts send it, stays yours. You let us host, copy, process and show it only to run the service for you, as the privacy policy and, for organizations, the data processing addendum say.
• You can delete your linked accounts, your computers and your account at any time; an owner can delete an organization.
• We may use feedback you give us freely.

Our part

• We protect the service and your data as the security page describes, and run it with reasonable care.
• Plans other than Enterprise come without a promise of availability; an Enterprise contract can include one.
• We may change the service, but will not take away a paid feature during a period already paid for. If we stop the service, we say so at least 30 days before and refund what was paid for the time after it stops.

Estimates, and no warranties

Usage, limits, costs and value in the service are estimates, read from the providers and from the computers' logs; the providers' own figures and bills decide. Apart from what these terms promise, the service is provided as it is and as available, without warranties of any kind, as far as the law allows.

Liability

As far as the law allows, neither side is liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for all claims about the service is limited to what you paid us in the 12 months before the claim, or $100 if that is more. Nothing here limits liability that the law does not allow to be limited, such as for fraud, or for death or injury caused by negligence.

An organization will defend us against claims by its people or others arising from its use of the service in breach of these terms, and pay what a court awards against us for them.

Ending

• You can stop at any time by deleting your account; an owner can cancel the subscription and delete the organization.
• We may close an account or organization that seriously or repeatedly breaks these terms, after a warning when we can. Before we delete it, its owner can download or ask us for a copy of its data.
• What by its nature should outlast the agreement, such as liability and the law that applies, does.

Changes to these terms

We may update these terms. We tell account holders about changes that matter by email or in the service at least 30 days before they apply; using the service after that means accepting them. An Enterprise contract changes only as it says.

Law and disputes

These terms are governed by the law of Tunisia, whose courts decide disputes about them, except where the law where you live gives you the right to go to your own courts or to rely on its protections.

Enterprise contracts

A signed Enterprise contract takes precedence over these terms where the two differ.

Contact

Questions about these terms: support@tokaware.com.